Frequently Asked Questions About Switching Suppliers
and Moving Locations

How long will it take to transfer my account?
Depending on the circumstances, it can take between 6-8 weeks to transfer your account. During an account transfer, British Gas’ superior customer service ensures an easy switch since your account manager will complete all the paperwork for you. Once the switch has been complete, you will receive a letter from British Gas welcoming you to the service and offering useful information.

For more information on what to expect when switching supplier, please visit EnergyWatch at www.energywatch.org.uk/ctp/index.asp

What information does British Gas need when I move premises?
Contact your account manager as soon as you know that you will be moving. They will ask you to provide them with a forwarding address, information about who will take over the premise, and a final meter reading.

Who will supply energy to my new premise?
As soon as you know that you will be moving, contact your account manager. They will be able to provide you with information about who currently supplies energy to your new premises and the options that British Gas Business can provide. British Gas would be happy to continue supplying energy at your new premises and you can sign up online.

Small And Medium Businesses (Annual energy spend of up to £50,000)
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* Offer only applies to new customers on a fixed one year SME electricity contract and is valid until your original contract renewal letter date. You must provide us with a valid written contract renewal letter from your existing SME supplier evidencing business electricity supply up to date of participation in this offer. Original contract renewal letter is a requirement upon purchase. We reserve the right to verify eligibility. Our quote will be valid for 2 working days. Limited availability. This offer can be withdrawn, extended or amended at the sole discretion of British Gas Business at any time. This offer may not be used in conjunction with any other offer from British Gas Business for electricity supply. Offer not valid for businesses currently supplied by third party Brokers. Terms and Conditions apply.